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kathryn

quitting unexpectedly

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Hi there,

Camera Bag (2.8.01) has been quitting unexpectedly on me. I haven't experienced it during the saving process, it always occurs during the editing phase and then all work is clearly lost and unrecoverable. Are there any fixes?

Thanks!

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What operating system are you on? Where did you purchase (our website, Mac App Store, or Steam)? We haven't really had any reports of this behavior - it may be your system is messed up? Anything repeatable?

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Hi there, not sure what you mean by anything repeatable. It will happen at random times during the editing process. I am using a Mac, OS X Yosemite, 10.10.5, and I purchased it from your website. Thanks.

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Hi Kathryn, thanks for the info. "Repeatable" means a set of steps we can follow to get it to crash every single time we do those steps. If we can do that, we are much more likely to be able to fix it. Without that, and with it not happening on our systems, it's unfortunately very hard for us to fix. We'll keep an eye out, and hopefully one of our forthcoming general updates will correct whatever issue is causing your crashes.

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Hi there,

Unfortunately it is not a repeatable pattern (there doesn't seem to be any correlation between time (how long the program has been running, how long the image has been selected), it also doesn't occur with any particular filter selection, editing tool, etc). It happens during the editing process, before I even get to the saving process. Thanks for checking in, I'll look for updates.

Kathryn

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