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Cannot import photos on Mac

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I can't seem to get the App to import most photos on Mac desktop. A few older, small JPGs open but most images of any format return an error message saying that the photo can not be opened and i need to install RAW drivers (none of the images were in RAW format, just JPGs, TIFs, PNGs). This is very frustrating, I've tried adjusting settings every possible way I can think of. Any thoughts? As is the product is not useful in any way. 

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Weird, obviously not what's happening on most systems - what version of OSX are you on? What hardware? Also, can you send us a file that won't load for you (to support@nevercenter.com)?

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