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pozdn9k

Ongoing bug with Unicode characters

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Hey everyone. I own CameraBag 2 and now CameraBag Photo both on Steam.

CameraBag 2 refused to open files that have non-English letters in their names or in folder names that files are in. It just showed an error message saying that I'm trying to open an unsupported RAW file (even though I only have .jpg, .png and etc. - regular stuff). It was reported by me and by other users aswell on Steam forums (probably should have reported it here too).

Now CameraBag Photo is released and it still has this issue.
Here's a screenshot. You can see that folder is named 'Картинки' (means 'pictures, images' in Russian).
mHe4Pci.jpg
Now if I move that same file to E:\ and try to open it - it works just fine.
MhW2oT8.jpg

Here are my older posts on Steam forums:

http://steamcommunity.com/app/100410/discussions/0/540744475546902177/#c540744475551055546
http://steamcommunity.com/app/100410/discussions/0/617330406662901342/#c617330406664865318 (yeah, I've been a bit salty here)

I'd like to point out, just in case, that the problem is not in the files being damaged/broken/corrupted or whatever, it's about files and folders names. The workaround is to throw files to work with into a folder that has only English symbols and make sure file's name has only those too, but it's very inconvinient to move files around just because of a bug.

Also it's not about just Russian letters - I saw people who tried to open files that have German, Spanish, French letter in files or folders names with no luck.

After some tinkering I found out that if I add an English letter or just a number to the folder name or a file name - it will open. For example, if I rename folder "Картинки" to "Катинки1" - it will open files in it. As long as those files have an English letter or a number in its name.

 

So, to wrap this up:

1) If a path to a file has a folder that's named only with non-English and non-number characters - then CameraBag will show an error message and won't open any files by this path.

2) If the file itself is named only with non-English and non-number characters - then CameraBag will show an error message and won't open it.

 

Please take care of this, its been an ongoing issue for years now.

Edited by pozdn9k

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Thanks, we're very actively looking into this now. Our problem has always been recreating it -- using pathnames with unicode keeps working fine on all our test systems. I'm going to try these exact steps later today. Hopefully we can finally squash it.

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Update on this: Still unable to recreate on our machines, but we think we may have tracked down an issue in the Windows Imaging Component which may be related. We're looking to send out some test builds, if you're interested in helping contact support@nevercenter.com and mention me (John) and "Steam file issues". Thanks for your help, and sorry for the inconvenience!

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