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toby81929

Excuse me I can't open my photo

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Hello,everyone,Administrators
I'm a new user and I bought that on steam yesterday.

But I want to use this program to fix my photo and it shows this message.
I don't know how can I to fix this error.

Can you help me?

My system is Windows 10 x64 and I am a Taiwanese so my file write Chinese.

bug.png

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This seems to be some problem with "extended" characters in the folders and file names, and it might only happen with Steam. Your folder name is probably a problem.

You might be able to get by just adding one ANSI character, such as a "1", to the folder name.

See this forum thread:
http://nevercenter.com/camerabag/forum/index.php?/topic/163-ongoing-bug-with-unicode-characters/

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Hi toby81929! Thanks for this report--we are working on a fix for this. If you contact support@nevercenter.com we can send you a test build to help us gather data; otherwise just stay tuned, and yes, best forum thread for continued interest is the one Doug linked to above: http://nevercenter.com/camerabag/forum/index.php?/topic/163-ongoing-bug-with-unicode-characters/

 

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