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Unable to load JPG-files

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Hi guys.

This past half year I have been working with CameraBag (bought from Nevercenter.com) and I am very happy with the programme. 
However, I often receive errors whilst loading my pictures saying "CameraBag can't open that file. You may need to install drivers from your camera manufacturer if you are trying to open RAW files". But the pictures I want to load are not even RAW-files?! They're just simple JPG's..

I've seen many similar posts and so far, none of these 'solutions' (e.g. changing file/document names or downloading addtional programmes) have worked out for me.. 
I'm quite sad about this problem as I am now not able to edit my photo's and especially since I paid to get this programme. 

Is there anything that I can do to solve this issue, or something that you can do? I work with an ASUS, Windows (10) computer, 64b.
(Ps. I'm not a very technical person, so "technological/computer" terms are not really a part of my general knowledge ehe) 

I really hope someone can help me. 

Kind regards, 
Anne Naomi 

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Hi Anne,
Thanks so much for taking the time to write, and we're sorry to hear you're having issues. We're continuing to look into these issues and trying to figure out what's going on. It seems to be tied to filepaths with non-English characters in them. We recently made one change which may fix it; you may have success by just downloading and installing the very latest version of CameraBag (3.0.1) here: http://nevercenter.com/camerabag/photo/download/

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