Nevercenter Support
How long will it take for my order to process?
Most orders are processed immediately and should be recieved within 24 hours. Upgrade orders, or orders requiring manual processing, can take up to one business day to process. If you pay via a PayPal eCheck, the order is processed as soon as PayPal lets us know the check has cleared--this can take up to a week, but depends on your bank.

If it's been over 24 hours (or over the expected amount of time), please check your spam folders. If you find it there, PLEASE mark it as "not spam" to help other users get their emails in the future. Also check out our page on whitelisting Nevercenter's email address. If you still don't see the email, just send us an email at support@nevercenter.com and we'll happily resend your registration information.


Will I receive something in the mail?
No. Receipts and registration information are sent via email to the address you provide. The latest version of the software is availble via the Download link on the individual product pages. (Mobile apps should be downloaded through your normal mobile content provider.)


How can I get notified about updates?
Subscribe to the Nevercenter Updates Newsletter, follow us on Twitter (@nevercenter), Facebook (@nevercenter), YouTube (@nevercenter), and Instagram (@nevercenter), or check back on the site.


Help! I got two (or more) registration emails--I only wanted one license!
If this has happened, there was probably a browser error during purchasing (typically, during a refresh). Just send us an email to support@nevercenter.com, tell us your two order numbers, and we'll get things straightened out.


Is my credit card information protected?
Yes. All product purchases from our site are performed online via credit card payment using secure server technology from Stripe, a leader in secure online billing, or via PayPal.

Credit card information is provided directly to Stripe for authorization and processing; we do not receive any credit card information from them. If you purchase via PayPal, the transaction is handled by PayPal and we do not receive any credit card, bank, or other payment info from them. All transactions are encrypted using industry standard SSL technology.


What will you do with my information?
Nevercenter is committed to keeping your information private. For more information, read our privacy policy.



Product-specific support
Note! For questions about a specific Nevercenter product, please visit that product's Support page. This is the fastest and best way to find your answers.

CameraBag Support: For CameraBag Photo and CameraBag Pro.
Pixelmash Support: For questions about Pixelmash.
Silo Support: For questions about using Silo.